01 · Retail Banking1.8★ → 4.6★
TSB Mobile Banking
Built customer-centred design capability and helped redesign digital journeys contributing to an app rating improvement from 1.8★ to 4.6★.
Client: TSB
Case studies
A selection of engagements spanning retail banking, consumer finance, global community, and AI product.
Built customer-centred design capability and helped redesign digital journeys contributing to an app rating improvement from 1.8★ to 4.6★.
Client: TSB
Created a scalable customer testing and inclusive design framework supporting better customer outcomes across a 1.7 million customer organisation.
Client: Vanquis
Built and scaled a curated global community reaching participants from 56 countries through behavioural design, curation, and continuous experimentation.
Client: Bachata Week
AI-powered financial companion helping people move from financial overwhelm to meaningful action.
Client: Breathing Room